COSPLAYSHOW> Help Center

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Phone:
+86-28-6391-6928 +86-28-6391-6929 +86-28-6391-6930
Fax:
+86-28-853-153-89
Address:
3F, Building 9, Intime city, No.1999, Yizhou Avenue, Tianfu 4th Street ,Hi-tech Zone, Chengdu, China (THIS ADDRESS IS UNAVAILABLE FOR PACKAGE RETURN)
ZIP code:
610094
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I want to cancel my order

All of our products can be cancelled until they are shipped. If your order is unpaid, you can easily cancel your order by yourself. If your order has been paid, you can contact us to cancel your order. Once your order has been shipped, it can no longer be cancelled.
Cancellation after payment
See the chart below for order cancellation policy:
  None-Tailor-Made① Tailor-Made②
Within 24 hours
after order payment
Full refund Full refund
24-48 hours
after order payment
70% refund of the product purchase price, full refund of shipping cost 60% refund of the product purchase price, full refund of shipping cost
48 hours-7days
after order payment
50% refund of the product purchase price, full refund of shipping cost 40% refund of the product purchase price, full refund of shipping cost
More than 7 days
after order payment
Refund of shipping cost only Refund of shipping cost only

Please note that the deductions are for restocking/processing fees.

 

①. None-Tailor-Made: The size selecting from the existing size range or options displaying in corresponding item page is referred to Items in "None-Tailor-Made” mode.

②.Tailor-Made: The selecting of corresponding option named “Tailor-Made” which is displayed under the size column. Tailor made is available for your fill in different measurements to the corresponding size columns after selecting the related option.

Cancellation before payment
1.Sign into your account and click on “order list”.

 

2.Click on the order number that you would like to cancel.

 

3.Click on “Cancel” and confirm that you want to cancel it.