COSPLAYSHOW> Help Center

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Phone:
+86-28-6391-6928 +86-28-6391-6929 +86-28-6391-6930
Fax:
+86-28-853-153-89
Address:
3F, Building 9, Intime city, No.1999, Yizhou Avenue, Tianfu 4th Street ,Hi-tech Zone, Chengdu, China (THIS ADDRESS IS UNAVAILABLE FOR PACKAGE RETURN)
ZIP code:
610094
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    Please sign in first and note any quality issue, need photograph documents proved together with problem description.

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How can I return a faulty item?

 


Before returning faulty goods, please contact us first to discuss the issues you are having with the merchandise received. In over 90% of cases we are able to sort out the problem instead of asking customers to make returns.

If there are irremediable defects with the goods, you can return or exchange them under our 7 Days Return warranty.

You may follow the following steps to return the merchandise to Cosplayshow.

1.    As long as we confirmed the product defects, our customer service representative will offer you a number for RMA (Return Merchandise Authorization) and with authorized address for return.

2.    The pertinent information will be filled in the table for package return from our customer service representative. We shall attach to the feedback email for your easy download. 

3.    Please print the table and enclose to the returning package. Please also note to scan the table down and submitted along with the returning tracking information to our customer service via "Contact Us"

4.    Make sure the merchandise is in its original packaging, and place it in a shipping box.

5.    We shall offer refund service within 2-3 business days as long as receiving the submitted scanned file and the tracking number for returning package. The related refund will not be proceeded until the acquiring of authorized RMA in the returning package.

Generally we advise you to return faulty goods by Post Office shipment facility rather than couriers like DHL, UPS which may cost much more.


For a kindly reminder that the package for return is in following conditions:

Unused;
With Original tags and packaging;
Unwashed;
Unmodified.