Returnable Items

Most items purchased from Cosplayshow.com may be returned within 14 days of delivery, provided that all of the following conditions are met:

· Unworn, unwashed, unaltered, and in original condition

· Original packaging retained, with all tags and security seals intact

Returnable items include:

· Standard size clothing/costumes

· Shoes

· Accessories (unless otherwise stated)

Non-Returnable Items

The following items are not eligible for return:

· Custom-made or made-to-order items

· Disposable items

· Swimwear, lingerie, intimate apparel, insoles, and earrings

· Free gifts

· Items that have been used, damaged, or have noticeable odors (such as perfume or smoke)

· Products priced over $400 are eligible for one exchange only and are not refundable.

⚠️ Please Note:

Most of our products are made to order. For environmental reasons, we do not support the practice of purchasing multiple sizes or styles with the intention of keeping only one. As such, we are unable to accommodate “buy multiple, keep one” orders, as this contributes to unnecessary environmental waste.

If you are unsure about the color, size, or style, we offer free custom sizing and personal shopping assistance to help you find your ideal product.

Please note that returns or exchanges without quality issues are limited to one item only, and a 15% try-on fee will be deducted.

Return Process

1. Submit a Return Request
Log in to your Cosplayshow account → go to “My Orders” → click “Return Request.”
Or contact our customer service team within 14 days of delivery.

2. Wait for Approval
Once your return request is approved, we will provide you with the return address.
Please ship the item within 7 days and provide the tracking number.

3. Return the Item
Please use a reliable shipping service and keep the shipping receipt as proof.
Return shipping costs are the responsibility of the customer.

4. Refund Processing
After we receive and inspect the returned item, and if it meets the return conditions, we will refund the actual amount paid for the item (after deducting any used discounts).
Shipping fees and shipping insurance are non-refundable.
If free shipping was applied, the original shipping cost will be deducted from the refund.

Refund Information

· Only the item price will be refunded.

· Shipping fees and shipping insurance are non-refundable.

Defective, Incorrect, or Damaged Items

If the item you receive has a quality issue, incorrect size, or does not match your order:

· Select the appropriate reason when submitting the return request

· Provide clear photos of the item as proof

Our customer service team will contact you and offer the best possible solution, such as a replacement or a refund.

⚠️ Please note: All related requests must be submitted within 14 days of delivery.

Try-On & Size Assistance 

All products are made to order.

If you are unsure about the size, color, or style, we offer:

· Free measuring guidance

· One-on-one shopping assistance to help you choose the most suitable item

If the return is not due to a quality issue:

· Only one item per order is eligible for return

· A 15% try-on service fee will be deducted from the refund

Exchange Policy

If you request an exchange, the customer is responsible for:

• The return shipping cost of the original order

• The shipping cost for sending the new order

Each order is eligible for one exchange only.

Once the exchange is completed, the item will no longer be eligible for further returns or exchanges.

If you request an exchange, the customer is responsible for:

• The return shipping cost of the original order

• The shipping cost for sending the new order

Each order is eligible for one exchange only.

Once the exchange is completed, the item will no longer be eligible for further returns or exchanges.